Delivery and Returns
Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon. Orders you place with us late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Our delivery prices are weight based and fall under two categories:
We use Royal Mail as our preferred delivery method. Occasionally an item may be sent with UPS. All services will be next day delivery in the UK where possible. As we also sell on Amazon on a large scale, we use their 'FBA' service (fulfilled by Amazon) and occasionally, if we are either out of stock in our warehouse, or the item in our warehouse does not meet our quality standards, we will process your order via Amazon FBA, which means your package will turn up in Amazon branded packaging.
All stock received with Amazon branded packaging is our own stock we do not use any dropshipping services and are not purchasing your order from another seller
We do not charge per item and attempt to subsidize as much shipping & packaging costs as we can.
Returns and Replacements
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. We do not pay return postage for change of mind returns.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Return postage is paid by the customer for change of mind returns. Return postage on faulty goods will be refunded to you upon receipt of the item.
Please allow 10 to 14 days for us to process your return.